Refund Policy

1. Refund Eligibility

Refunds are available within 7 days of delivery only for products that remain unopened, unused, and in their original condition and packaging.

Refunds are available ONLY if all of the following conditions are met:

• The request is made within 7 days of delivery.
• The product has NOT been opened.
• The product is unused.
• The product is in its original condition.
• The product is in its original packaging and all original packaging/materials are intact.

The 7-day period must be calculated strictly from the actual delivery date, not the order, payment, or shipping date. If the product has been opened, used, damaged, or is not in its original condition, it is NOT eligible for a refund.

2. Non-Refundable Items

The following items cannot be refunded:

• Opened or used products are not eligible for a refund.
• Items purchased on final sale or clearance
• Gift cards
• Custom or personalized items

3. Refund Process

Once we receive your return, we will:

• Inspect the item to ensure it meets our return criteria
• Send you an email notification of receipt and inspection status
• Process your refund within 5-7 business days if approved
• Refund to your original payment method

4. Refund Timeline

After your refund is processed and approved, it may take an additional 5-10 business days for the funds to appear in your account, depending on your bank or credit card company's processing time.

5. Shipping Costs

Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (wrong item shipped, defective product, etc.).

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@aurixfragrance.com with photos of the damage. We will provide a full refund or replacement at no charge.

7. Exchanges

If you'd prefer an exchange rather than a refund, we're happy to exchange your item for a different scent or size within 7 days of delivery. See our Return & Exchange Policy for more details.

8. Contact Us

If you have any questions about our refund policy, please don't hesitate to contact us at support@aurixfragrance.com